The Inevitable Enterprise Transparency: How Will the Airlines Industry Adapt...
The need of enterprise transparency in the airlines industry has been ushered in with connectivity and data, primarily driven by the increasing impact of mobility. No longer do customers anxiously...
View ArticleProactive Baggage Management: Enabling Transparency
In 2012 Airlines lost just under 1 bag for every 100 airline passengers. That number might seem low, but it adds up to 26 million mishandled bags in 2012. While baggage handling statistics show a...
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In-Flight Management
According to the 2014 Air Travel ACSI (American Customer Satisfaction Index) study the Airline Industry continues to lag most other industries in customer satisfaction. And at Airlines, customer...
View ArticleCustomer 360 - Single View of the Customer
From an investment perspective, customer experience has been one of the top focus areas for airline companies, over the past few years. Airline companies are making significant investments in...
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